Terms and Conditions
Article 1 (Purpose)
These Terms and Conditions aim to clarify the conditions for the intermediary service that connects guides and travelers through the online platform operated by the Company, thereby promoting user protection and smooth operation.
Article 2 (Definitions)
- "Traveler" refers to a member who books a guide or uses an experience.
- "Guide" refers to a member who registers and provides their activities (experiences, tours, etc.) through the platform.
- "Member" refers to a person who agrees to these Terms and Conditions and uses the service.
- "Service" refers to the online intermediary platform provided by the Company, including websites and apps.
Article 3 (Nature of Service)
The Company acts as a simple intermediary and is not a direct party to the contract between guides and travelers.
Therefore, the Company does not bear legal responsibility for problems, damages, or accidents that occur during experiences.
However, the Company may review guide profiles and experience content in advance to maintain platform reliability.
Article 4 (Member Responsibilities)
Members must provide accurate and up-to-date information. Accounts may be suspended for providing false information or using others' information.
Members must not harm other members or violate public order within the Company's platform.
Article 5 (Reservation, Payment, and Fees)
Travelers must pay the full amount in advance when making a service reservation.
The Company deducts 10% of the payment amount as a fee and settles the remaining amount to the guide within 7 days after the experience completion date.
Settlement is processed through the method specified by the Company (e.g., bank transfer).
Article 6 (Cancellation and Refund Policy)
For travelers:
- Cancellation 5 days before the experience: Full refund
- Cancellation 2-4 days before: 50% refund
- Cancellation within 48 hours or no-show: No refund
If a guide cancels or fails to attend without notice, travelers receive a full refund, and the guide cannot receive settlement for that experience.
Refund requests must be submitted within 48 hours before the scheduled experience date.
Article 7 (Content Rights and Usage)
Reviews, photos, profiles, etc., created by members may be used as content for improving service quality and marketing.
Members' names or initials and profile photos may be displayed, and members can request to stop content usage.
The Company will stop using the content within a reasonable period upon receiving such requests.
Article 8 (Tax and Settlement Responsibilities)
Guides are responsible for reporting and paying taxes on their income according to the tax laws of their country or residence.
The Company is not responsible for issuing tax invoices or withholding taxes.
The Company may provide settlement details for reference when necessary.
Article 9 (Force Majeure Clause)
In case of force majeure events, reservations are automatically canceled, and travelers receive a full refund:
- Natural disasters, spread of infectious diseases
- Disruption of air/transportation services
- Government orders, social unrest, etc.
In such cases, guides cannot receive settlement for the experience, and the Company's fees are also refunded.
The Company determines whether an event constitutes force majeure based on internal criteria.
Article 10 (Disclaimer and Dispute Resolution)
The Company does not provide any warranty or bear responsibility for contracts between guides and travelers made through the platform.
The Company is not liable for damages incurred by members unless there is intentional or gross negligence.
All disputes related to these Terms and Conditions are governed by Korean law, with the court having jurisdiction over the Company's headquarters as the court of first instance.
Privacy Policy
Effective Date: April 20, 2025
RealLocalTour (hereinafter referred to as "the Company") values your personal information and has established and disclosed this Privacy Policy to safely manage and protect personal information in accordance with the Personal Information Protection Act, related laws, and international standards such as GDPR.
Personal Information Items Collected and Collection Methods
The Company collects the following personal information during registration, service use, and customer inquiries:
Required Items: Name, email, phone number, password, country/region, language, IP address, device information, service usage records
Optional Items: Profile photo, introduction, SNS account information (Facebook, Google, etc.)
Payment Information: Payment method, settlement account information (for guides only)
Automatically Collected Items: Cookies, browser information, access time, location information, etc.
Collection Methods: Website, mobile app, email, cookies, customer service inquiries, etc.
Purpose of Personal Information Collection and Use
- Member registration and management: Identity verification, member service provision
- Service provision: Reservation processing, settlement, review writing, communication connection
- Customer support: Inquiry response, dispute resolution
- Marketing: Event notifications, new product information (with member consent)
- Legal compliance: Tax, legal dispute response, terms of service compliance
Retention and Use Period of Personal Information
Personal information is immediately destroyed upon member withdrawal or achievement of collection purpose.
However, the following items are retained for specified periods according to relevant laws:
- Contract/withdrawal records: 5 years
- Payment and goods supply records: 5 years
- Consumer complaints and dispute resolution records: 3 years
Third-Party Provision and Processing Entrustment
The Company does not provide personal information to third parties without user consent, except in the following cases:
- Minimum necessary information for service provision (e.g., name, phone number, profile link provided to guides upon reservation confirmation)
- Cases required by law or requested by investigative agencies
The Company may entrust tasks such as payment processing, email sending, and server operation to external companies, ensuring personal information protection obligations through contracts.
Overseas Transfer
The Company may use overseas services (e.g., Amazon Web Services, Google Analytics) for cloud server and analysis tool operation. In such cases, personal information is stored and managed in environments with appropriate protection measures, complying with the privacy policies of these companies and relevant laws.
User Rights and Exercise Methods
Users can exercise the following rights at any time:
- Request to view, modify, or delete personal information
- Request processing restrictions, marketing opt-out, consent withdrawal
- Request complete deletion of account and all information
Requests can be submitted via email or customer service, and will be processed according to laws after identity verification.
Installation, Operation, and Rejection of Automatic Personal Information Collection Devices
The Company may use cookies to improve user experience and provide customized services on the website and app.
Users can reject or delete cookie storage through browser settings.
Security Measures and Response to Violations
- Technical protection: SSL encryption, access restrictions, antivirus and firewall application
- Administrative protection: Minimization of internal access rights, regular security training
- Physical protection: Server access control, entry restrictions
In case of security breaches, notification and measures will be taken without delay according to relevant laws.